Abstract: . . .  Opportunity to Imprve Imprve Page 41 Employees don't make Errors on Employees don't make Errors on Purpose Purpose Page 42 Improving Quality Never Ends Improving Quality Never Ends Page 43 If it Doesn't Work, Try Something If it Doesn't Work, Try Something Else Else Page 44 Administrators won't Tell Administrators won't . . .
. . .  Improvement Work Page 37 Variation is Normal Variation is Normal Page 38 If the System is Stable, then If the System is Stable, then Improvement must be made to Improvement must be made to the System, NOT the Individual the System, NOT the Individual Page 39 Customers are Legion Customers are Legion Page 40 Every Mistake . . .
. . .  Responsibility to: Diagnose the Causes Stimulate Remedies Establish Controls to Hold the Gains Page 30 Quality Improvement in EMS Quality Improvement in EMS Will Fail if Viewed as a Quick Fix Must be Done Carefully Key is for Managers to Let Go of the Process and Let the Workers Take Control Page 31 Cause and . . .
. . .  Opportunity to Imprve Imprve Page 41 Employees don't make Errors on Employees don't make Errors on Purpose Purpose Page 42 Improving Quality Never Ends Improving Quality Never Ends Page 43 If it Doesn't Work, Try Something If it Doesn't Work, Try Something Else Else Page 44 Administrators won't Tell Administrators won't . . .
. . .  Improvement Work Page 37 Variation is Normal Variation is Normal Page 38 If the System is Stable, then If the System is Stable, then Improvement must be made to Improvement must be made to the System, NOT the Individual the System, NOT the Individual Page 39 Customers are Legion Customers are Legion Page 40 Every Mistake . . .
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