Abstract: . . .  (QMS) Spring 2003 internal audits of every Directorate At Directorate level and sub-Directorate levels Assess customer satisfaction measurement, objectives, objectives/process/product metrics, metrics analysis, and continual improvement process Consideration of a second NQA pre-assessment Other Preparations 22 GSFC Quality Management System (QMS) What does all this mean to me? Executive Management A primary focus of the ISO 9001:2000 changes Will be bigger participants in audits Must demonstrate decisions and actions are based upon data analysis Middle Management Establish necessary metrics Perform data analyses Roll-up metrics/analyses to higher level organization 23 GSFC Quality Management System (QMS) What does all this mean to me? Working People May be asked to periodically report metrics associated with your function (many already do this) May be asked for input from internal suppliers (Hopefully) Benefit from continual improvement process 24 GSFC Quality Management System (QMS) http://arioch.gsfc.nasa.gov/iso9000/index.htm  . . .
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