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. . .  Samson and D. Dow. 1997. The business value of quality management systems certification: Evidence from Australia and New Zealand. Journal of Operations Management 15 1-18. Terziovski, M., D. Power and A.S. Sohal. 2003. The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance. European Journal of Operational Research 146 580-595. 29 Page 30 Table 1a: Summary statistics for certified and control firms using one-to-one matching by industry combined with ROA and/or ASSETS . . .
. . .  Samson and D. Dow. 1997. The business value of quality management systems certification: Evidence from Australia and New Zealand. Journal of Operations Management 15 1-18. Terziovski, M., D. Power and A.S. Sohal. 2003. The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance. European Journal of Operational Research 146 580-595. 29 Page 30 Table 1a: Summary statistics for certified and control firms using one-to-one matching by industry combined with ROA and/or ASSETS (year . . .
. . .  D. Dow. 1997. The business value of quality management systems certification: Evidence from Australia and New Zealand. Journal of Operations Management 15 1-18. Terziovski, M., D. Power and A.S. Sohal. 2003. The Longitudinal Effects of the ISO 9000 Certification Process on Business Performance. European Journal of Operational Research 146 580-595. 29 Page 30 Table 1a: Summary statistics for certified and control firms using one-to-one matching by industry combined with ROA and/or ASSETS (year 2 . . .
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