Abstract: . . .  conducting a third party audit. The operating period will also include a complete internal audit of your system and a management review. 10. Select a Registrar Registrars administer ISO registration. Registrars are accredited, independent third party organizations that review the organizations quality manual and other pertinent documentation to ensure that it meets the standard requirements. A registrars function is to verify whether an organizations quality system has been properly implemented and conforms to ISO 9001:2000 and any other applicable requirements. This includes auditing processes to verify the system described in the documentation is in place and operating effectively. A universal phrase of this system is “say what you do, do what you say.” Once registration is achieved, the registrar conducts regular surveillance audits of the facility to determine if the system continues to meet the standards requirements. Page 6 Creating Lasting Change for Your Business ™ 5 Major Clauses of ISO 9001:2000 Quality Management System - describes general requirements along with such documentation requirements as the quality manual, procedures, work instructions and records. It establishes the system and defines the processes in producing a good product and/or service and allows for continual improvement. Management Responsibility - management defines policy, objectives, planning and quality management requirements and providing feedback through management review for changes and implementation . . .
. . .  measurement, analysis, and improvement processes needed to demonstrate product conformity, ensure QMS conformity and continually improve QMS effectiveness, including determining applicable methods, such as statistical techniques, and the extent of their use. 8.2 Monitoring and Measurement 8.2.1 Customer Satisfaction - requires the organization to monitor information relating to customer perception of the organization and meeting customer requirements as a performance measurement, while determining methods for obtaining information. Page 15 Creating Lasting Change for Your Business ™ 14 8.2.2 Internal Audit - requires the organization to conduct periodic internal audits to determine if the QMS conforms to planned arrangements. This includes ISO 9001:2000 requirements and the organization’s QMS requirements, and has been effectively implemented and maintained. Audit program planning must take into consideration the status and importance of processes and areas to be audited, as well as the results of previous audits. The audit scope, frequency, and methods must be defined. Auditor selection and audit conduct must ensure that the audit process is objective and impartial. Auditors must not audit their own areas of responsibility. A documented procedure must define responsibilities and requirements for planning and conducting audits, reporting results, and maintaining records. The management responsible for the areas being audited must ensure that actions are taken without undue delay . . .
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