Abstract: . . .  other targets, than part of the institution’s benchmarking. This case study proves that the use of ISO 9000 :2000 for quality assurance is suitable for higher education institutions, even in an scenario of high staff variability. The adapted quality system at EUITI-Donostia has proved sufficiently its consistency against organisational changes both at top management and staff level. The adopted 5S-EFQM- ISO combination has been found to work successfully and the use of IT has shown many advantages. The model is suitable for the rest of faculties and colleges at university and to other universities. . . .
. . .  enseñanza reglada, Madrid, AENOR. . AENOR (2001), Auditorias de la calidad en centros de formación, Madrid, AENOR. AENOR (2002), Guía para la aplicación de la norma UNE-EN ISO 9001:2000 en la educación, Madrid, AENOR. DOHERTY G. D. (1995), “BS 5750 parts1 and 2/ ISO 9000 (series); 1987 and education – do they fit and is it worth it?”, Quality Assurance in education, Vol 3 No 3. EUITI-Donostia (1995), Mission and Vision statements, Donostia-San Sebastián, UPV/EHU. EUROPEAN MINISTERS CONVENTION (1999), Bolonia Declaration, Bolonia, Convention Proceedings. KARAPETROVIC S. & WILLBORN W. (2002), “Self audit . . .
. . .  Journal of Quality & Reliability Management, Vol 19 No 1. HERAS I. (2001), La gestión de la calidad en las empresas vascas: estudio de la aplicación de la ISO 9000 en las empresas de la CAPV, Leioa, Servicio Editorial de la UPV/EHU. LEUNG H.K.N., CHAN K.C.C. & LEE T.Y. (1999), “Costs and benefits of ISO 900 series: a practical study”, International Journal of Quality & Reliability Management, Vol 16 No 7.  . . .
. . .  minor differences. As a result, other Spanish universities should be able to adopt the model with few changes too. A further generalisation is difficult to be made. World wide university structures vary according to countries. However, followed steps have been so general and the fact that the reference standard is internationally recognised makes one think that undoubtedly a similar approach could be followed to easily adapt the model. Suggested improvements Following continuous improvement criteria, a new model for processes has been produced. At first sight no significant differences can be observed . . .
. . .  than part of the institution’s benchmarking. This case study proves that the use of ISO 9000 :2000 for quality assurance is suitable for higher education institutions, even in an scenario of high staff variability. The adapted quality system at EUITI-Donostia has proved sufficiently its consistency against organisational changes both at top management and staff level. The adopted 5S-EFQM- ISO combination has been found to work successfully and the use of IT has shown many advantages. The model is suitable for the rest of faculties and colleges at university and to other universities. Finally, improvements . . .
--3000,5,300,3193,29684