Abstract: . . .  Ciencias de la Empresa, Paseo Alfonso XIII, 50, 30203, Cartagena Phone: +34968325618 Fax: +34968327008 Back to "Search By Author" Page 2 - 2 - COMPARISON OF TQM AND IS O 90 00 EF FECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES ABSTRACT The effect of Total Quality Management (TQM) and IS O 90 00 on performance has been extensively analysed by researchers, but this sort of research has usually been developed in separated cells. However, there are few articles analysing the effect . . .
. . .  iso 9000 Page 1 Abstract Number: 002-0075 COMPARISON OF TQM AND IS O 90 00 EF FECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES SECOND WORLD CONFERENCE ON POM AND 15TH ANNUAL POM CONFERENCE, CANCUN, MEXICO, APRIL 30 - MAY 3, 2004. AUTHORS: Micaela Martínez-Costa . . .
. . .  iso 9000 Page 1 Abstract Number: 002-0075 COMPARISON OF TQM AND IS O 90 00 EF FECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES SECOND WORLD CONFERENCE ON POM AND 15TH ANNUAL POM CONFERENCE, CANCUN, MEXICO, APRIL 30 - MAY 3, 2004. AUTHORS: Micaela Martínez-Costa University . . .
. . .  (4), 8-38. Van der Wiele, T., B. Dale, R. Williams. 2000. Business improvement through quality management systems. Management Decision , 38 (1), 19-23. Venkatraman, N., V. Ramanujam. 1986. Measurement of business performance in strategy research: A comparison of approaches. Academy of Management Review , 1 (4), 801-814. Vloeberghs, D., J. Bellens. 1996. Implementing the IS O 90 00 St andards. Quality Progress , June. Wayhan, V. B., E. T. Kirche, B. M. Khumawala. 2002. IS O 90 00 ce rtification: . . .
. . .  practice and organizational performance. International Journal of Quality & Reliability Management , 16 (3), 226-237. Terziovski, M., D. Samson. 2000. The effect of company size on the relationship between TQM strategy and organizational performance. The TQM Magazine , 12 (2), 144-148. Terziovski, M., D. Samson, D. Dow. 1997. The Business Value of Quality Management Systems Certification. Evidence from Australia and New Zealand. Journal of Operations Management , 15, 1-18. Terziovski, M., D. Power, A. . . .
. . .  selecting employees 1 2 3 4 5 We use work values and ethics as a criterion in employee selection 1 2 3 4 5 Our plant is organized into permanent production teams 1 2 3 4 5 During problem solving sessions, we make an effort to get all team members opinions and ideas before making a decision 1 2 3 4 5 Our plant form teams to solve problems 1 2 3 4 5 In the past three years, many problems have been solved through small group sessions 1 2 3 4 5 We strive to establish long-term relationships with suppliers . . .
--3000,6,250,3006,54736