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Abstract: . . . improvements. • Lock D., Gower Handbook of Quality Management, Gower Publishing Ltd. . . . . . . improvements. • Lock D., Gower Handbook of Quality Management, Gower Publishing Ltd. 1994. • . . . . . . iso 9000 Page 1 Quality Management Conform to ISO 9000 Standards Department: . . . . . . http://www.europa.eu.int • http://www. iso .org Course type: mixture of lecture, . . . . . . ISO 9000 : 2000 – Introduction ( what ISO 9000 is? how does it work? What are the benefits? . . . --395,5,40,771,1974
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