Abstract: . . .  occurrence. Preventive action shall be appropriate to the probability of occurrence and the importance and impact of the potential problems or nonconformities. It is the responsibility of the Management Representative to establish documented procedures for a corporate approach for preventive action. The procedure(s) shall define the process for the identification of potential problems or nonconformities, the analysis of their impact and probability of occurrence, the need for preventive action, the implementation of actions, and the recording and monitoring of results of these preventive actions. Arrow Manufacturing Quality Management System Page 19 Quality System Manual Page:19 of 21 Revision: A Issued: 06/25/03 Documentation Cross Reference Matrix ISO 9001:2000 Policies Procedures 4.2 Documentation 4.2.1 General 4.2.2 Quality manual 4.2.3 Control of documents 4.2.4 Control of records 4 Quality management system 4.2-1 Quality Planning 4.5-1 Quality Manual Control 4.5-2 Production Document Control, 4.5-3 External Document Control, 4.16-1 Quality Records 5.1 Management commitment 5.2 Customer focus 5.3 Quality policy 5.4 Planning 5.5 Responsibility, authority and communication 5.6 Management review 5 Management responsibility 4.3-2 Contract Review 4.2-1 Quality Planning 4.1-1 Management Review 6.1 Provision of resources 6.2 Human resources 6.3 Infrastructure 6.4 Work environment 6 Resource management 4.1-1 Management Review 4.2-1 Quality Planning 4.18-1 Training 4.9-1 Process Control 7.1 . . .
. . .  measures of compliance with ISO 9001:2000 requirements. 3 General 3.1 Scope The quality management system described hereafter complies with the requirements of ISO 9001 Revision 2000 and covers the manufacture of flat, coil, compression, extension and torsion springs; flat metal and wire forming, according to customers’ specifications. 3.1.1 Application exclusion: Requirements documented under clause 7.3, Design & development are considered excluded from the scope of this QMS and do not affect the organizations ability, or responsibility, to provide product that meets our customer and/or regulatory requirements. Arrow Manufacturing Company does not provide design as a process of its QMS or for its manufactured product. 3.2 References • ISO 9000 : 2000 , quality management systems - fundamentals and vocabulary • ISO 9001: 2000 , quality management systems - requirements • ISO 9004: 2000 , quality management systems - guidelines for performance improvement 4 Quality Management System Page 6 Quality System Manual Page:6 of 21 Revision: A Issued: 06/25/03 4.1 General Requirements (Management Review 4.1-1) The management of Arrow is committed to establish, document, implement, maintain and continually improve the quality management system in order to ensure that products and service meet specified requirements. This quality management system shall meet the requirements of ISO 9001: 2000. To define how the requirements of the quality management system shall be met, as applicable and . . .
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