Abstract: . . .  Documentation completed (Regional Centres) June 30, 2004: ISO 9001 Registration expanded to Regional Centres (Sample Basis) What Others Say… “ ISO 9001 has helped management establish a transparent internal organization that is clear to all employees. ” Wieslaw Vic Uzieblo, Director of Marketing, Protektor, Poland What Others Say… “At IBM, the ISO 9000 standards have proven to be a template for the creation of a sound quality system. By embarking on the ISO 9000 journey, it is reasonable to expect lower costs, improved customer satisfaction, greater brand loyalty, and stronger market performance associated with this quality effort.” Dr. Jack E. Small, Director ISO 9000 , IBM, USA What Others Say… ”Each dollar invested generates at least a four-fold return if the standard is implemented well.” Robert Doré, Coordinator for Service Quality, Municipality of Saint-Augustin-de-Desmaures, Canada Questions?  . . .
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