Abstract: . . .  Controller Hong Kong Quality Assurance Agency T he recent development in increasing the competitive advantage in transportation industry highlights the fact that the application of ISO9000 quality management system is the future trends in Hong Kong. The concepts of the PDCA (Plan, Do Check, Act) cycle that embedded in the ISO9000 . . .
. . .  planning for continual improvement can be established. Actions plan can be generated to improve the quality management system. The mechanism for improvement that ISO 9000 adopted is the corrective and preventive actions. Corrective action is to eliminate the re-occurrence of nonconformity services. Preventive action is . . .
. . .  for continual improvement can be established. Actions plan can be generated to improve the quality management system. The mechanism for improvement that ISO 9000 adopted is the corrective and preventive actions. Corrective action is to eliminate the re-occurrence of nonconformity services. Preventive action is to eliminate . . .
. . .  non-conformity services, etc. By analysis of collected data, planning for continual improvement can be established. Actions plan can be generated to improve the quality management system. The mechanism for improvement that ISO 9000 adopted is the corrective and preventive actions. Corrective action is to eliminate the . . .
. . .  degree of documentation depend on the nature of the transportation companies. The purpose is to ensure there is a control in operation. What customer wants is the transportation service and is not the documentation. Top management shall review the quality management system at planned intervals to ensure its continuing suitability, . . .
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