Abstract: . . .  the acquisition of inputs from the customer or the sub-contractor. In-process inspection is done during the production or delivery process. Final inspection is done to ensure that the product or service meets specification. Traceability Traceability is defined as “the ability to trace the history, application or location of an item or activity, or similar items or activities, by means of recorded identification”. Traceability can refer to products and services and must have a point of origin either in time or in place. Non-conformity Non-conformity is defined as the “non-fulfillment of specified . . .
. . .  the end service or product. The documentation involved at this stage should ensure that all procedures and work instructions are clear, concise and cover all the applicable standards and reflect what happens or what should happen in an organization to ensure quality. Contract review requirements ( ISO 9001 4.3) The Contract Review Clause (Clause 4.3) is drafted to ensure that the organization produces a product or a service that meets the needs of its customers. Therefore in order to comply with the requirements of this clause, the organization would need to identify its customers and their needs. . . .
. . .  Indicates no requirements Quality policy and systems ( ISO 9001 4.1 and 4.2) Clause 4.1 deals with management responsibility while clause 4.2 deals with the quality system itself. Management Responsibility ( ISO 9001 4.1) This clause requires that management of the organization that is implementing IS0 9000 must: Page 30 21 • Define and document its quality policy and objectives. • Organize itself to meet its quality objectives • Review the quality system regularly. In defining and documenting its quality objectives management must take note that there must be congruence between the organizational . . .
. . .  responsible for the activities, as well as flow and PERT or Gantt charts. The aim is to control the processes to ensure quality of the end service or product. The documentation involved at this stage should ensure that all procedures and work instructions are clear, concise and cover all the applicable standards and reflect what happens or what should happen in an organization to ensure quality. Contract review requirements ( ISO 9001 4.3) The Contract Review Clause (Clause 4.3) is drafted to ensure that the organization produces a product or a service that meets the needs of its customers. Therefore . . .
. . .  activities at the interface between the supplier and the customer and by the supplier’s internal activities to meet the customer’s needs”. Tangible products may form part of the service. Similarly the service may be part of a product. For example a supplier of office automation systems could provide a local government with personal computers and software as well as training to use the hardware and the software. Process ISO 9000 defines the process as a “set of interrelated resources and activities which transform inputs into outputs”. The process starts with the customer and ends with the customer. . . .
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