Abstract: . . .  titles that can help you. These briefings are referred to in the text by name, such as Using a consultant. © BHP Information Solutions Ltd 2006. ISSN 1369-1996. All rights reserved. No part of this publication may be reproduced or transmitted without the written permission of the publisher. This publication is for general guidance only. The publisher, expert contributors and distributor disclaim al liability for any errors or omissions. Consult your local business support organisation or your professional adviser for help and advice. Published by BHP Information Solutions Ltd, Althorp House, 4-6 Althorp Road, London SW17 7ED Tel: 020 8672 6844, www.bhpinfosolutions.co.uk . . .
. . .  To avoid this situation: 6.1 Do not create too much paperwork. • Consider using working documents themselves as a way of keeping records. • Challenge every new form that is proposed. Can an existing form be modified to accommodate the change instead? • Keep the number of controlled copies of system documents to a sensible minimum. ISO 9001 does not demand that everyone has a copy of everything. • Use your IT system to minimise the need for paper copies. Give employees access to key documents through your intranet or network. 6.2 Make sure that internal audits are carried out regularly. • Use these reports to monitor the system and drive improvements. • Continually . . .
. . .  ISO 9000 :2000 sets out the fundamentals of quality management requirements and contains a glossary of terms used across the ISO 9000 standards. • ISO 9001:2000 is the new, unified standard against which you can be certificated. • ISO 9004:2000 is a new standard to help with developing continual improvement. C The full series of ISO 9000 publications includes guidance on the standards. • Copies are available from the British Standards Institution (020 8996 9001; www.bsi-global.com,) and the Institute of Quality Assurance (020 7245 6722; www.iqa.org) . ? If you plan to use a consultant, a good brief is vital. See Using a consultant. “ ISO 9001:2000 is less prescriptive . . .
. . .  to conduct audits on the system. • For further details, contact the International Register of Certificated Auditors (020 7245 6833; www.irca.org) . An internal audit can provide an effective means of monitoring the system and identifying areas for improvement. 6 A healthy system Most companies that wish to, will eventually achieve certification. In doing so, however, they often build systems that are far too complex for their own needs. To avoid this situation: 6.1 Do not create too much paperwork. • Consider using working documents themselves as a way of keeping records. • Challenge every new form that is proposed. Can an existing form be modified to accommodate . . .
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