Abstract: . . .  which sector we work within, without customers, none of us will have a business that survives. Approximately half thought third party certification adds credibility to their Quality Management System. It’s to counteract the “ well you would say that wouldn’t you” propaganda. No one wishes to promote ISO 9001 as a badge on a wall, but third party certification can provide objective evidence of compliance Over 60% thought Certification Bodies [15 Certification Bodies were quoted in the survey] added value. Therefore, no longer can assessors/auditors act as check list inspectors. Much more sophistication . . .
. . .  rationale, it does suggest that the Standard had been constructed when only considering a few. A disturbing four per cent have no wish to continue with compliance from the 1994 version to the 2000 revision. If the industry is correct in its assumptions that there are 80,000 firms registered against the ISO 9000 series, over 3,000 organisations will cease to comply. This will have a major impact on the ‘quality industry’ within the UK There are of course many areas where we can see some form of stability for the new Family of Standards. Respondents thought the new Standard to be less onerous, a refreshing . . .
. . .  becoming a Right, rather than a Wish. 44% believed accreditation of Certification Bodies to be an important factor to benefit them: Certification Bodies have to demonstrate that they have both competence and experience within pre described markets. One method to give the market place confidence is for the Certification Bodies themselves have some form of Internationally recognised accreditation. And it is these that we should savour and enhance, no matter if you are a Quality Manager or Provider of Services to the profession. Page 20 This report was prepared by: Template Surveys Wickham House 10 Cleveland . . .
. . .  implementation and continual compliance to be too expensive: The question is begged “compared to what?” A car! A new mill! It is easy for all of us within the Quality Profession to become complacent and we should all make sure we add value to our service offerings to ensure contractual longevity and Customer Satisfaction We have to understand the underlying reason why eight out of ten surveyed did not comment during the development stages of ISO 9001:2000. Was it because the opportunity was not advertised enough? Or, individuals who act as Quality Representatives felt that their point of view would not be . . .
. . .  we should savour and enhance, no matter if you are a Quality Manager or Provider of Services to the profession. Page 20 This report was prepared by: Template Surveys Wickham House 10 Cleveland Way London E1 4TR Tel/Fax: 020 7265 9174 Email: surveys@templatebusiness.com Web: www.templatebusiness.com/surveys  . . .
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