Abstract: . . .  iso 9000 Page 1 TOTAL QUALITY MANAGEMENT, VOL. 12, NO. 1, 2001 , 29 ± 40 Evaluating outcomes from ISO 9000 -cer ti® ed quality systems of Hong Kong constructors S. M. Dissanayaka, 1 M. M. Kumaraswamy, 1 K. Karim 2 & M. Marosszeky 2 1 Department of Civil Eng ineer ing, The University of Hong Kong, Hong Kong & 2 Australian Centre . . .
. . .  _______________________ _ 3.4 Does your quality system cover the following other than quality management? [ ] Safety and occupational health, [ ] Environmental protection, [ ] Others ( please specify ) 4.0 Qualit y assurance outcomes The table below shows possible outcomes of implementing a quality management system. Based on your experience or perception, indicate your agreement or disagreement to each. Strongly Strongly Outcome agree Agree Disagree disagree Less rework or repair Improvement in inter nal performance . . .
. . .  particular construction industry processes and productivity needs. It is intended to expand this study to cover more constructors and other construction organization s (consultants and clients) and to make further comparisons after results have been obtained from similar surveys in other countries, particularly Australia and Singapore. The next phase will also examine the relevance of ISO 9000 cer ti® cation in the pursuit of TQM and other forms of continuous quality improvement in construction organizations. . . .
. . .  a quality system on site? Yes/No 3.0 Qualit y system in your organisation 3.1 Which of the following best describes the quality system in your organisation? [ ] Complyin g with ISO 9001: 1994, [ ] Complyin g with ISO 9002: 1994, [ ] Complyin g with ISO 9003: 1994, [ ] Non-standard system, documented, [ ] Non-standard system, not documented, [ ] Quality system not yet in place 3.2 Which of the following motivated your organisation to establish the quality system ( More than one item may be ticked . . .
. . .  operation Shor ter project completion time Enhanced competitiveness of company More time spent in management Client perceives higher quality of work done Improved supplier relations Any others ( please specify ) 5.0 On balance, do the bene® ts of a quality system outweigh its disadvantages? Yes /No END Thank you for your co-operation  . . .
. . .  implementing a quality management system. Based on your experience or perception, indicate your agreement or disagreement to each. Strongly Strongly Outcome agree Agree Disagree disagree Less rework or repair Improvement in inter nal performance appraisal systems More paperwork Better access to domestic markets Better risk management Increased bureaucracy Stronger customer focus Higher eý ciency in operation Continual improvement of operation Less problems in defects liability period Page 12 40 S. M. DISSANAYAKA . . .
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