Abstract: . . .  at all; 5=it has definitely improved it). • What were the main advantages and disadvantages from ISO implementation? Which point was more useful? • What were the main inconveniences? Which point of the norm is the most useless? • Is ISO 9000 profitable? ISO 9000 :1994 AND TQM • Do you consider the ISO 9000 :1994 a good first step toward a TQM system? • According to your experience, which aspect of the standard does favor the TQM implementation? • Which aspects of quality management are necessary to improve after getting the registration to implement a TQM system? • Some points of the standard . . .
. . .  all; 5=it has definitely improved it). • What were the main advantages and disadvantages from ISO implementation? Which point was more useful? • What were the main inconveniences? Which point of the norm is the most useless? • Is ISO 9000 profitable? ISO 9000 :1994 AND TQM • Do you consider the ISO 9000 :1994 a good first step toward a TQM system? • According to your experience, which aspect of the standard does favor the TQM implementation? • Which aspects of quality management are necessary to improve after getting the registration to implement a TQM system? • Some points of the standard could . . .
. . .  different from EU 4. United States 5. Japan 6. Other • Main activity Total quality management • Is your company applying a TQM system? • Year of implementation (approximate) • Reasons for implementation www.asq.org 29 Martinez 9/22/04 1:39 PM Page 29 Page 11 30 QMJ VOL. 11, NO. 4/© 2004, ASQ ISO 9000 as a Tool for TQM: A Spanish Case Study • Time required • Since TQM implementation, have you detected any improvement in performance due to it? • Please indicate the improvements in the following measures of performance on a 1 to 5 scale (1 = no influence at all; 5 = it has definitely improved it). • Which . . .
. . .  3 4 5 Employee motivation 1 2 3 4 5 Decrease in inspection costs 1 2 3 4 5 Decrease in prevention costs Fewer defects 1 2 3 4 5 Decrease in warranty costs 1 2 3 4 5 Increase in exports 1 2 3 4 5 Product innovation 1 2 3 4 5 Market share 1 2 3 4 5 Revenue 1 2 3 4 5 Lower expenses 1 2 3 4 5 Profit before taxes 1 2 3 4 5 Stock price 1 2 3 4 5 Martinez 9/22/04 1:39 PM Page 30  . . .
. . .  EU 4. United States 5. Japan 6. Other • Main activity Total quality management • Is your company applying a TQM system? • Year of implementation (approximate) • Reasons for implementation www.asq.org 29 Martinez 9/22/04 1:39 PM Page 29 Page 11 30 QMJ VOL. 11, NO. 4/© 2004, ASQ ISO 9000 as a Tool for TQM: A Spanish Case Study • Time required • Since TQM implementation, have you detected any improvement in performance due to it? • Please indicate the improvements in the following measures of performance on a 1 to 5 scale (1 = no influence at all; 5 = it has definitely improved it). • Which aspects . . .
--3000,5,300,3116,41539