Abstract: . . .  elements. Part 4: Guidelines for quality improvement", ISO 9004-4: 1993, Geneva, 1993 [11] ISO , "Quality management and quality assurance standards. Part 3: Guidelines for the application of ISO 9001 to the de- velopment, supply and maintenance of software", ISO 9000 - 3: 1992, Geneva, 1992  . . .
. . .  Geneva, 1994 [2] M. Paulk, B. Curtis, M. Chrissis, and C. Weber, "Capability Maturity Model for Software, Version 1.1", Technical Report CMU/SEI-93-TR-024, Pittsburgh, 1993 [3] T. Olson, W. Humphrey, and D. Kitson, "Conducting SEI- Assisted Software Process Assessments", Technical Report CMU/SEI-89-TR-7, Pittsburgh, 1989 [4] M. Paulk, C. Weber, S. Garcia, M. Chrissis, and M. Bush, "Key Practices of the Capability Maturity Model, Version 1.1", Technical Report CMU/SEI-93-TR-025, Pittsburgh, 1993 [5] . . .
. . .  inspection and test", ISO 9003: 1994, Geneva, 1994 [9] ISO , "Quality management and quality system elements. Part 1: Guidelines", ISO 9004-1: 1994, Geneva, 1994 [10] ISO , "Quality management and quality system elements. Part 4: Guidelines for quality improvement", ISO 9004-4: 1993, Geneva, 1993 [11] ISO , "Quality management and quality assurance standards. Part 3: Guidelines for the application of ISO 9001 to the de- velopment, supply and maintenance of software", ISO 9000 - 3: 1992, Geneva, 1992 . . .
. . .  Implementing an ISO 9000 quality system is a helpful impetus for a cultural change. In this paper we described the ten key success factors, which the respondents of our studies considered to be the most helpful for achieving software process improvement via ISO 9000 . Page 11 References [1] ISO , "Quality management and quality assurance standards, Part 1: Guidelines for selection and use", ISO 9000 -1: 1994, Geneva, 1994 [2] M. Paulk, B. Curtis, M. Chrissis, and C. Weber, "Capability Maturity Model . . .
. . .  Part 4: Guidelines for quality improvement", ISO 9004-4: 1993, Geneva, 1993 [11] ISO , "Quality management and quality assurance standards. Part 3: Guidelines for the application of ISO 9001 to the de- velopment, supply and maintenance of software", ISO 9000 - 3: 1992, Geneva, 1992  . . .
. . .  options to standardize and to improve procedures and prac- tices. Top management’s commitment to success in the certification process had a positive effect on staff motiva- tion. Most companies introduced formal customer percep- tion surveys. The survey results gave developers an unbi- ased and unprejudiced response to their work for the first time. Job satisfaction was also improved by internal quality audits. Usually audits are not used to supervise staff mem- bers, but to provide coaching and to discuss . . .
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