Abstract: . . .  Requirements • ISO 9004:2000: Quality Management Systems - Guidelines for Performance Improvement ISO 9001 :2000 Process model Any activity or operation which receives inputs and converts them to outputs can be considered as a process. Essentially all production and/or service activities and operations are processes. . . .
. . .  control. Management may apply the eight principles outlined below to improve the organisation’s performance capability. These principals form the basis of the ISO 9000 series of standards. 1. Customer Focus: Organisations depend on their customers and therefore should understand, satisfy and strive to surpass present . . .
. . .  organisation’s capital. Employees only use their skills and abilities to achieve maximum benefits for the organisation, if they are fully involved in the quality process. 4. Process approach: Targeted results can be efficiently achieved if activities and the pertinent resources are managed and controlled as processes. . . .
--929,3,155,1174,4645