Abstract: . . .  communications (internally, with suppliers, and with customers) are an integral part of the ISO quality management system. These communications are required to become a key measure of the system’s effectiveness, and a driver of continual improvement. An organization cannot hope to achieve and maintain its ISO registration without an effective communication system. . . .
. . .  within the organization.” Again, top management is responsible for communication. Must be communicated in a way that is understandable. Implies that everyone must know his or her role in carrying out the quality policy. Implies that customer needs and expectations are tied to this communication. Page 9 9 Internal Communication Clause 5.5.3: “Top management shall . . .
. . .  These communications are required to become a key measure of the system’s effectiveness, and a driver of continual improvement. An organization cannot hope to achieve and maintain its ISO registration without an effective communication system.  . . .
. . .  iso 9001 Page 1 1 The Role of ISO 9001 :2000 in Professional Communications Society for Technical Communication American Institute of Aeronautics and Astronautics American Society for Quality Joint Meeting – February 13, 2003 Page . . .
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