Abstract: . . .  and improvement Effective implementation of processes Opportunities for improvement Capability of processes Effective and efficient use of statistical techniques Use of information technology Relationships with interested parties Analysis of quality cost data Effective and efficient use of resources Process and product performance results and expectations Know events Adequacy and accuracy of performance measurement Improvement activities ISO 9004:2000 recommendations for internal auditing (see ISO 9004:2000 8.2.1.3) 8 Measurement, analysis, and improvement 8.2.3 Monitoring and measurement of processes The organization shall apply suitable methods for monitoring and, where applicable, measurement of the quality system processes. These processes shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken, as appropriate, to ensure the conformity of product. 8 Measurement, analysis, and improvement . . .
. . .  Measurement, analysis, and improvement Effective implementation of processes Opportunities for improvement Capability of processes Effective and efficient use of statistical techniques Use of information technology Relationships with interested parties Analysis of quality cost data Effective and efficient use of resources Process and product performance results and expectations Know events Adequacy and accuracy of performance measurement Improvement activities ISO 9004:2000 recommendations for internal auditing (see ISO 9004:2000 8.2.1.3) 8 Measurement, analysis, and improvement 8.2.3 Monitoring and measurement of processes The organization shall apply suitable methods for monitoring and, where applicable, measurement of the quality system processes. These processes shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken, as appropriate, to ensure the conformity of product. 8 Measurement, . . .
. . .  Preventive action A documented procedure shall be established to define requirements for Determining potential nonconformities and their causes Evaluating the need for action to prevent occurrence of nonconformities Determining and implementing action needed, Recording the results of action taken (see 4.2.4) Reviewing preventive action take. Questions and Answers Acknowledgements (Suggested reading) ANSI/ASQ 9000:2000 Quality Management Systems – Fundamentals and Vocabulary ANSI/ASQ 9001 :2000 Quality Management Systems – Requirements, December 13,2000  . . .
--3000,3,500,2797,40346