Abstract: . . .  iso 9001 Page 1 Quality Management Handbook Edition: Revision: Page: 02 06 1 Issue No.: No. of pages: 24 Confirmed: Dittrich Laux Date: Version: 21.05.2004 2.6 Management Quality Management- Representative Certificated according to DIN ISO 9001 :2000 GEMAC Gesellschaft für Mikroelektronikanwendung Chemnitz mbH Page 2 Quality Management Handbook Edition: Revision: Page: 02 06 2 1. Contents Utilization of this Handbook ..................................................................................................................3 2. THE BUSINESS PROCEDURE MODEL......................................................................4 . . .
. . .  the defects in the merchandise processing system. 8.3 Data Analysis and Improvement Complaints are immediately processed by the concerned department and the QMR, the management and the sales department receive a copy of the detailed description of the defect written by the customer. The QMR processes and documents the complaint in the ERP system and puts it into categories according to the type of defects. All arranged measures are noted down and their execution will be checked and confirmed. If errors with a quality devaluing effect occur during the order planning, development, purchase, production and testing it is necessary to start correction measures immediately to prevent the repetition of errors and failure. QM problems will be addressed, . . .
. . .  defects in the merchandise processing system. 8.3 Data Analysis and Improvement Complaints are immediately processed by the concerned department and the QMR, the management and the sales department receive a copy of the detailed description of the defect written by the customer. The QMR processes and documents the complaint in the ERP system and puts it into categories according to the type of defects. All arranged measures are noted down and their execution will be checked and confirmed. If errors with a quality devaluing effect occur during the order planning, development, purchase, production and testing it is necessary to start correction measures immediately to prevent the repetition of errors and failure. QM problems will be addressed, processed . . .
. . .  rules in his / her department and to actively work on the improvement of the system. 4.2 Demands on the Documentation The QMS consists of the following instruments: QM handbook QM procedure models QM procedure instructions Check lists and forms Current industry standards. Every document that was written in the QM system is treated and maintained according to the norm DIN EN ISO 9001 :2000. The procedure instructions are valid. These documents are confidential and cannot be given to strangers. The department managers and the production manager are responsible for the quality security corresponding to the customer’s specification and for valid norms and standards. 4.2.1 The QMR – Quality Management Representative The QMR is directly answerable to . . .
--3000,4,375,3189,40410