Abstract: . . .  gradually upgrading their quality systems, the Sincert (National System for Accreditation of Certification Organisms) established a transition period (until December 2003) in which both editions of the norm (the 1994 edition and the 2000 edition) remain will simultaneously in effect. After this date the 1994 edition of the ISO 9000 norms will be withdrawn and can no longer be used as a reference standard for the awarding and renewal of certificates. By the end of December 2003, the firms with quality certificates according to the ISO 9000 standards must update their system and related documentation to the new norms. The new norm presents some changes, most importantly a greater and more explicit attention to the problems of customer satisfaction and continual improvement, which must then be introduced into the quality systems. 5.3 The consultants: ISVOR FIAT Isvor Fiat is the corporate university of the Fiat Group. To date it is the principal private Italian society, and among the first operating . . .
. . .  the first operating in Europe, in the field of services in formation, assistance and consultation. Its activities are directed to 1000 Italian and foreign societies and over 200,000 potential users. Isvor Fiat’s mission is to support and spread the policies and strategies of the Fiat Group, to guarantee individual and collective learning for the development of skills and resources and to foster the distinctive values of the Group. Isvor Fiat offered UNICAM its consultation for interpreting the ISO norms in the field of formation and education, availing also of the support of SOGES and IF Italia Forma (societies with which it formed a European Group of Economic Interests (GEIE), which with the QSF trademark (Quality Formation Services) offers specific consulting services in the areas of Quality in Formation). 5.4 The Cerfifying Body: AFAQ Groupe AFAQ Groupe is the first French certifying organism and one of the first in the world. In addition, it is the first independent certifying body . . .
. . .  services are designed to offer the student a world in which it is easy to orient oneself and be integrated. The University of Camerino’s commitment to all the transversal services for students aims to promote an environment in which quality of studies is matched by quality of life. The objective of the UNICAM certification is to demonstrate attainment of excellent global service for the student. UNICAM is the first University in Italy to have defined organizational models in conformity to the ISO9001:2000 specifications applicable to the entire university, not just to individual courses or specific services. In this way, extension and continual improvement flow as part of the process of the certified Quality System. Orientation The University of Camerino Orientation Office organizes many projects to foster well-informed choices by first year and other students. For the second time, the “ Professor responds” initiative is being offered by UNICAM to facilitate direct contact between recent . . .
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