Abstract: . . .  process” Clause 8.2.1.1 Customer Satisfaction This requirement is new and emphasises that a process for obtaining and monitoring information and data on customer satisfaction SHALL be implemented. Page 9 BRITISH SECURITY INDUSTRY ASSOCIATION Overview/ ISO 9001 :2000 9 of 9 7 Feb 2001 It is the responsibility of the organisation to define the methods and measures for obtaining and utilising customer satisfaction information and data. Clause 8.2.3 Measurement and monitoring of processes This requirement . . .
. . .  process” Clause 8.2.1.1 Customer Satisfaction This requirement is new and emphasises that a process for obtaining and monitoring information and data on customer satisfaction SHALL be implemented. Page 9 BRITISH SECURITY INDUSTRY ASSOCIATION Overview/ ISO 9001 :2000 9 of 9 7 Feb 2001 It is the responsibility of the organisation to define the methods and measures for obtaining and utilising customer satisfaction information and data. Clause 8.2.3 Measurement and monitoring of processes This requirement . . .
. . .  Clause 8.2.1.1 Customer Satisfaction This requirement is new and emphasises that a process for obtaining and monitoring information and data on customer satisfaction SHALL be implemented. Page 9 BRITISH SECURITY INDUSTRY ASSOCIATION Overview/ ISO 9001 :2000 9 of 9 7 Feb 2001 It is the responsibility of the organisation to define the methods and measures for obtaining and utilising customer satisfaction information and data. Clause 8.2.3 Measurement and monitoring of processes This requirement is essentially . . .
. . .  the application of the statistical techniques. Clause 8.5.1 Continual improvement This requirement is quite clear: “The organisation shall continually improve the QMS. The organisation shall establish a system level procedure that describes the use of quality policy, objectives, internal audit results, analysis of data, corrective and preventive action and management review to facilitate continual improvement.”  . . .
. . .  clear: “The organisation shall continually improve the QMS. The organisation shall establish a system level procedure that describes the use of quality policy, objectives, internal audit results, analysis of data, corrective and preventive action and management review to facilitate continual improvement.”  . . .
. . .  requirement that: “Quality objectives are established at relevant functions and levels within the organisation, which should be measurable and consistent with the quality, including the commitment to continual improvement.” Clause 5.4.2 Quality management systems planning This requirement has been revised for clarity and to ensure that managing change is included in planning. “Planning shall cover: a) the planning of the QMS; b) the integrity of the QMS Planning shall ensure that change is conducted in . . .
--3000,6,250,3166,15919