Abstract: . . .  customers to find out their priority needs? After all, those needs are the very basis for selecting which processes to monitor. . . .
. . .  customers have the same needs. How do you segment or cluster your customers so that you can be managing the processes that . . .
. . .  customers have the same needs. How do you segment or cluster your customers so that you can be managing the processes that will . . .
. . .  customers that ISO 9001 intended. The deadline for having your systems in place is December, 2003. ISO 9001 requires that the . . .
. . .  the new ISO 9001 ? Do you have a customer-focused company already in place? You now have 16 months until the drop dead date . . .
. . .  priority needs? After all, those needs are the very basis for selecting which processes to monitor. Everyone knows that . . .
. . .  deadline for having your systems in place is December, 2003. ISO 9001 requires that the processes selected to monitor be . . .
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