Abstract: . . .  Figure 7. Conclusion In closing, the authors would like to thank all those who participated in the development, roll-out and implementation of the ESOC quality system. It was a pleasure and a great learning experience. We are confident that this initiative will institutionalise the continuous improvement of ESOC, and will thus contribute to securing the Centre’s future in the space operations business. r r bulletin 101 — february 2000  . . .
. . .  began to hear about this initiative and requested additional information, in some cases leading to discussions of how to implement a similar initiative elsewhere in the Agency. As a result of these contacts, it was decided that the Earth Observation Applications Department at ESRIN will begin its ISO 9001 certification initiative in early 2000. This is expected to result in certification during 2001. r bulletin 101 — february 2000 Page 6 Figure 6. The ESOC ISO 9001 Certificate Benefits Although operation of the quality system has only recently started, ESOC staff have already noticed benefits from this initiative, including: – Clarity of roles, responsibilities and activity flow: leading to the elimination of bottlenecks, identification of critical . . .
. . .  regarding the system and its use. The ESOC QMS home page is shown in Figure 7. Conclusion In closing, the authors would like to thank all those who participated in the development, roll-out and implementation of the ESOC quality system. It was a pleasure and a great learning experience. We are confident that this initiative will institutionalise the continuous improvement of ESOC, and will thus contribute to securing the Centre’s future in the space operations business. r r bulletin 101 — february 2000  . . .
. . .  desirable benefits, including: – greater clarity of roles and responsibilities for all staff within the Agency – greater confidence of Member State Delegations in the efficiency and effectiveness of ESA – greater transparency to the ESA Council of the Agency’s functioning – improved interfaces, contacts and management methods for projects contracting with European industry. iso 9001 Page 7 Figure 7. ESOC QMS home page on the Web – Fact-based decision making: situations are now better documented, leading to fewer disagreements based solely on opinions. Lessons learnt During the development and roll-out of the ESOC quality system, many lessons have been learnt, some of the most significant of which are summarised below. Management structure / involvement . . .
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