Abstract: . . .  Institute, MA. 2. CMU/SEI, CMU/SEI-96-HB-001, 1996, IDEAL-A User’s Guide for Software Process Improvement , V1.1, Carnegie Mellon University/Software Engineering Institute, MA. 3. Eppler, M. J., 2004, Managing Knowledge Page 12 Y. H. Yao and H. K. Lee: Applying ISO 9001 and CMMI in Quality-Orientated Knowledge Management 151 Content Quality–Lessons from IT Analysts, http://www.analyst-academy.org/relatedarticles. 4. Florac, W. A. and Carleton, A. D., 1999, Measuring the Software Process: Statistical . . .
. . .  process reengineering and e-commerce. Hsin-Kuo Lee received his master degree from the department of industrial engineering and engineering management at National Tsing Hua University. His research interest including electronic document management, ISO 9000 quality management system and CMMI. (Received July 2004, revised September 2004, accepted October 2004)  . . .
. . .  for Standardization, Geneva, Switzerland. 9. ISO 9004, 2000, Quality Management Systems - Guidelines for Performance Improvements , International Organization for Standardization, Geneva, Switzerland. 10. Jovanovic, V. and Shoemaker, D., 1997, “ ISO 9001 standard and software quality improvement,” Benchmarking for Quality Management & Technology , Vol. 4, No. 2, pp. 148-159. 11. Olson, T., Humphrey, W. and Kitson, D., 1989, CMU/SEI-89-TR-7 , Conducting SEI-Assisted Software Process Assessments , . . .
. . .  e-commerce. Hsin-Kuo Lee received his master degree from the department of industrial engineering and engineering management at National Tsing Hua University. His research interest including electronic document management, ISO 9000 quality management system and CMMI. (Received July 2004, revised September 2004, accepted October 2004)  . . .
. . .  Hsin-Kuo Lee received his master degree from the department of industrial engineering and engineering management at National Tsing Hua University. His research interest including electronic document management, ISO 9000 quality management system and CMMI. (Received July 2004, revised September 2004, accepted October 2004)  . . .
. . .  CMU/SEI-96-HB-001, 1996, IDEAL-A User’s Guide for Software Process Improvement , V1.1, Carnegie Mellon University/Software Engineering Institute, MA. 3. Eppler, M. J., 2004, Managing Knowledge Page 12 Y. H. Yao and H. K. Lee: Applying ISO 9001 and CMMI in Quality-Orientated Knowledge Management 151 Content Quality–Lessons from IT Analysts, http://www.analyst-academy.org/relatedarticles. 4. Florac, W. A. and Carleton, A. D., 1999, Measuring the Software Process: Statistical Process Control for Software . . .
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