Abstract: . . .  customers needs and product innovation. This results directly in the short-term operational profit for the organization and enhancement of the employee motivation and participation. Analysis of the internal audit results is a generator of preventive and improvement actions focused to elevate the global company performance!  . . .
. . .  customers needs and product innovation. This results directly in the short-term operational profit for the organization and enhancement of the employee motivation and participation. Analysis of the internal audit results is a generator of preventive and improvement actions focused to elevate the global company performance!  . . .
. . .  Todorov President BTA Inc. Page 3 of 3 actions. The internal audits results are communicated to the management. 3.6 Completing the internal audit and follow-up The results of the internal audit combined with the results of the measurement of customer satisfaction are very powerful tools that give the directions for the company strategy, effectiveness, efficiency and business results. The areas for improvements . . .
. . .  skilled internal auditors. Existing or new internal auditors must be trained on: 1) The requirement and processes of ISO 9001:2000 quality management system; 2) The internal audit activities and the new ISO 19011 Guidelines for quality and environmental management systems auditing. The competence for internal auditor requires: 1) Generic knowledge, specific knowledge and personal attributes, 2) Education . . .
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