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Abstract: . . . should be made by those assigned responsibility for managing the audit programme or the audit team leader. The purpose of the initial contact is a) to establish communication channels with the auditee's representative, b) to confirm the authority to conduct the audit, c) to provide information on the proposed timing and audit team composition, d) to request access to relevant documents, including records, e) to determine applicable site safety rules, f) to make arrangements for the audit, and g) to agree on the attendance of observers and the need for guides for the audit team. Page 19 BSR/ ISO /ASQ . . . . . . any form, including an electronic retrieval system, without the prior written permission of ASQ. All requests pertaining to the BSR/ ISO /ASQ QE19011-2002 Draft Standard should be submitted to ASQ. Note: As used in this document, the term "International Standard" refers to the Draft National Standard adoption of this and other International Standards. This Draft is a verbatim copy of the final published International Standard . ASQ will consider requests for change and information on the submittal of such requests regarding this Standard. All requests should be in writing to the attention of the . . . . . . QE19011-2002 5 Figure 1 -- Illustration of the process flow for the management of an audit programme NOTE 1 Figure 1 also illustrates the application of the Plan-Do-Check-Act methodology in this International Standard. NOTE 2 The numbers in this and all subsequent figures refer to the relevant clauses of this International Standard. If an organization to be audited operates both quality management and environmental management systems, combined audits may be included in the audit programme. In such a case, special attention should be paid to the competence of the audit team. Two or more auditing organizations . . . . . . information chosen may vary according to the scope and complexity of the audit and may include the following: a) interviews with employees and other persons; b) observations of activities and the surrounding work environment and conditions; c) documents, such as policy, objectives, plans, procedures, standards, instructions, licences and permits, specifications, drawings, contracts and orders; d) records, such as inspection records, minutes of meetings, audit reports, records of monitoring programmes and the results of measurements; e) data summaries, analyses and performance indicators; f) information . . . . . . and some are specific to auditors of the individual disciplines. Auditors develop, maintain and improve their competence through continual professional development and regular participation in audits (see 7.5). A process for evaluating auditors and audit team leaders is described in 7.6. Page 28 BSR/ ISO /ASQ QE19011-2002 22 Figure 4 --- Concept of competence 7.2 Personal attributes Auditors should possess personal attributes to enable them to act in accordance with the principles of auditing described in clause 4. An auditor should be: a) ethical, i.e. fair, truthful, sincere, honest and discreet; . . . --3000,5,300,3392,56959
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