Abstract: . . .  quality and operates a total quality programme to ensure customers get want they want – competitive prices, high quality, schedule adherence and reduced lead times. LRQ Review visited Bombardier Aerospace-Shorts quality director, Richard Edgar, for his views on the company’s approach to quality. Face to face with Bombardier Bombardier Aerospace-Shorts designs and manufactures the complete fuselage for the Learjet 45 Business Jet. Page 13 L R Q A 11 How does the system help you to improve your business performance? A I’ve already mentioned that Bombardier Aerospace-Shorts and the LRQA assessment team . . .
. . .  quality and operates a total quality programme to ensure customers get want they want – competitive prices, high quality, schedule adherence and reduced lead times. LRQ Review visited Bombardier Aerospace-Shorts quality director, Richard Edgar, for his views on the company’s approach to quality. Face to face with Bombardier Bombardier Aerospace-Shorts designs and manufactures the complete fuselage for the Learjet 45 Business Jet. Page 13 L R Q A 11 How does the system help you to improve your business performance? A I’ve already mentioned that Bombardier Aerospace-Shorts and the LRQA assessment team . . .
. . .  they have been audited and given an unbiased opinion by the independent professionals of LRQA.” Partners at PricewaterhouseCoopers with the LRQA certificate. From left to right: Mr Marcelo Pontes, Mr Francisco Fernandes, Mr Henrique Luz. Page 16 L R Q A 14 The development of the new versions of the Quality Management System Standards ISO 9001: 2000 and ISO 9004: 2000 continues to make steady progress. The CD2 draft versions of these standards are now widely available. No doubt many readers have now had the opportunity to study them and reach their own conclusions as to whether the outcome is better, . . .
. . .  manufacturing industries. However, service industries are also seeing the benefits from having a certified quality management system. This article looks at two consultancy companies, PricewaterhouseCoopers in Brazil and KPMG Fiduciaire de France, that have implemented quality management systems. Quality counts in consultancy Page 15 KPMG Fiduciaire de France In 1997 KPMG Fiduciaire de France was the first accounting and auditing consultancy to receive ISO 9002 certification in France. Jean-Luc Decornoy, managing director of KPMG Fiduciaire de France, looks the company’s approach to achieving certification. . . .
. . .  change of viewpoint allowed us to identify possibilities for improvement which might otherwise have passed us by. This contribution is very rewarding and the internal motivation it brings is very strong. “Today, almost two years on, there is a real change in attitude. We are working more like a single consultancy office directed towards the client, with common procedures that have been improved and simplified. In addition, we are able to integrate our procedures with the KPMG global network without difficulty.” resources department (talent development) and with the involvement of our consultants approval . . .
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