Abstract: . . .  who has spoken on multimedia topics at the past seven STC conferences, is an honors graduate of Christian Brothers University. She has been managing multimedia design and development for PDR Information Services since 1989. Multimedia Communication 165  . . .
. . .  vision 2000 Page 1 Vision 2000 : Multimedia Electronic Performance Support Systems Mary Myers Cantando Multimedia Electronic Performance Support Systems are becoming a driving force in information technology. The purpose of an EPSS is to replace or supplement human experts, based documentation, and costly training programs. A multimedia EPSS . . .
. . .  methodology, the focus of the the performer and the performer’s work process is the performer and the performer’s work environment in close focus. environment. Phase Define Design Develop Deliver Critical Tasks . Determine the performance problem. . Create a profile of the performer, including identifying master and novice performers. . job and critical job tasks to be met by the EPSS. Outline the technical of the EPSS. . Analyze the job tasks. . Create . . .
. . .  strategy. . Assemble the EPSS development team. . Create the EPSS. . Integrate and test the system. . quality control checks. Build and test the software installation kit. . Install and test the EPSS. . Evaluate the EPSS. . Plan for support and maintenance. Mary M. Cantando Vice President PDR Information Services 4020 Stirrup Creek Drive, Suite 115 Research Triangle Park, NC 27709 919.941.5288 X 103 Mary Cantando is a senior member of STC and the founding . . .
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