Abstract: . . .  Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization. This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties. This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001. 2 Normative reference The following normative document contains provisions which, through reference in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent edition of the normative document indicated below. For undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC maintain registers of currently valid International Standards. ISO 9000:2000, Quality management systems — Fundamentals and vocabulary . 3 Terms and definitions For the purposes of this International Standard, the terms and definitions given in ISO 9000 apply. The following terms, used in this edition of ISO 9004 to describe the supply-chain, have been changed to reflect the vocabulary currently used: Throughout the text of this International Standard, wherever the term “product” occurs, it can also mean “service”. supplier organization customer (interested parties) 1 AS/NZS ISO 9004 :2000 COPYRIGHT This is a free 11 page sample. Access the full version online. AUSTRALIAN/NEW ZEALAND STANDARD Page 12 SAI Global also carries a wide range of publications from a wide variety of Standards Publishers: To access the full version of this document Click Here This is a free 11 page sample. Access the full version online. AS/NZS ISO 9004 :2000 Quality management systems - Guidelines for performance improvements  . . .
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