Abstract: . . .  the types of products or services offered, and the markets and customer needs served. Therefore, an organization should develop an improvement process suited to its own needs and resources. This part of ISO 9004 is not for contractual, regulatory or certification use. Contents Foreword Introduction 1 Scope 2 Normative reference 3 Definitions 4 Fundamental concepts 4.1 Principles of quality improvement . . .
--402,1,201,487,2010